Usually, when you connect an external device to your computer, the device will show up in the Windows File Explorer as we will give a similar case as below: There are much external storage device can help us store or transfer data easily from one computer to another but sometimes these external devices can cause errors such as pen drive not showing up on your computer. Overview of Pen Drive Not Showing Up On Computer
Situation 2: Pen Drive Is Not Showing In Both File Explorer and Disk Management. Method 2: Change Pen Drive’s Drive Letter. Situation 1: Pen drive Showing Up in Disk Management But Not Showing In File Explorer. Practical Solutions To Fix Pen Drive Not Showing Up. Overview of Pen Drive Not Showing Up On Computer. NOTE: If the above steps do NOT resolve the problem please back up your data and request a replacement using our online web form. SOLUTION 4 - There might be a conflict in drive letters, see Resolving drive letter conflict. Look for the Cruzer under devices with removable storage. STEP 4 - Verify if the flash drive is detectedĢ. On the top menu, click Action then select Scan for hardware changes. Right-click on the entry with the error mark, select Uninstall.Ģ. If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers.ġ. Universal Serial Bus controls as USB Mass Storage. NOTE: The Cruzer might show up under several places under Device Manager such as:ģ. NOTE: An administrator right to your computer may be required to perform below steps.Īccessing the Computer Management ConsoleĢ. Additional troubleshooting is unlikely to correct the problem. If you receive a " USB Device Not Recognized" error on the computer, the flash drive is most likely failed. SOLUTION 3 -Check status of the Cruzer under Device Manager. If the Flash Drive does not function on multiple computers, contact SanDisk Support to check warranty status. NOTE: For flash drives with an LED, the LED will also not turn on if there is not enough power. Some desktop computers may need to use the USB ports in back of the computer. If the Cruzer is not receiving ample amount of power from the USB port, it will not function properly. 
Should this not resolve the issue you might need to close the background process of the application or uninstall the application for the drive to be recognized.
NOTE: We have a few reports that applications for mobile devices such as Samsung KIES and HTC Sync may prevent the USB flash drives being recognized correctly. You may need to turn the application off for the USB drive to be recognized by your PC. Mac users, see USB Flash Drive / Memory card not detected on Mac USB port. Operating Systems supported by Cruzer drives: SOLUTION 1 - Verify if minimum operating system requirements are met.
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